Privacy Policy

1. Introduction

Heavy Equipment Bangladesh (“we”, “us”, or “our”) is committed to protecting the privacy and personal information of our clients, partners, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://heavyequipment.bd/ or engage with our heavy equipment rental services.

By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our website and services. Effective Date: June 24, 2026

2. Information We Collect

2.1 Personal Information You Provide

When you contact us, request a quote, or use our rental services, we may collect:

Full name and designation
Company or organization name
Phone number and email address
Physical address or project site location
National ID or business registration details (where required for contracts)
Equipment rental requirements and project details

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical data, including:

IP address and browser type
Pages visited and time spent on our website
Referring URLs and search keywords
Device type and operating system
Cookies and similar tracking technologies

2.3 Information from Third Parties

We may receive information about you from third parties such as business partners, referral sources, or publicly available databases, where permitted under applicable law.

3. How We Use Your Information (Privacy Policy)

We use the information we collect for the following purposes:

To process rental inquiries, quotations, and service agreements
To communicate with you about your rental orders, payments, and project timelines
To improve our website, services, and customer experience
To send service updates, promotional offers, or industry news (with your consent)
To comply with legal obligations and regulatory requirements in Bangladesh
To detect and prevent fraud, unauthorized access, or misuse of our services
To analyze website traffic and usage patterns for business intelligence

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties for marketing purposes. We may share your information only in the following limited circumstances:

Service Providers: Trusted third-party vendors who assist us in operating our website, processing payments, or delivering our services, bound by confidentiality agreements.
Legal Compliance: When required by Bangladeshi law, court orders, or government authorities.
Business Transfers: In the event of a merger, acquisition, or sale of our business assets, your information may be transferred to the new owner.
Safety & Security: To protect the rights, property, or safety of Heavy Equipment Bangladesh, our clients, or the public.
With Your Consent: For any other purpose with your explicit prior consent.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and gather usage analytics. Cookies are small text files stored on your device. We use:

Essential Cookies: Necessary for core website functionality and security.
Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
Preference Cookies: Remember your settings and preferences for future visits.

You may disable cookies through your browser settings; however, some features of our website may not function correctly as a result.

6. Data Security Privacy Policy

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:

SSL/TLS encryption for data transmission on our website
Restricted access to personal data on a need-to-know basis
Secure storage of physical and digital records
Regular security reviews of our systems and processes

While we strive to use commercially acceptable means to protect your information, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, to comply with our legal obligations, resolve disputes, and enforce our agreements. Rental contract records and related data may be retained for up to seven (7) years in accordance with Bangladeshi commercial and tax regulations. When data is no longer required, we securely delete or anonymize it.

8. Your Rights Privacy Policy

You have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you.
Correction: Request correction of inaccurate or incomplete information.
Deletion: Request deletion of your personal data, subject to our legal obligations.
Objection: Object to the processing of your personal data for marketing purposes.
Withdrawal of Consent: Withdraw consent to receive promotional communications at any time.
Complaint: Lodge a complaint with the relevant regulatory authority in Bangladesh.

To exercise any of these rights, please contact us at info@heavyequipment.bd. We will respond to your request within 30 business days.

9. Third-Party Links

Our website may contain links to third-party websites, including social media platforms and partner organizations. We are not responsible for the privacy practices or content of those external sites. We encourage you to read the privacy policies of any third-party websites you visit.

10. Children’s Privacy

Our website and services are intended for business and professional use only. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected such information, we will take immediate steps to delete it.

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with a revised effective date. We encourage you to review this Privacy Policy periodically. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

12. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the People’s Republic of Bangladesh, including the Digital Security Act, 2018 and any applicable data protection regulations. Any disputes arising under this Policy shall be subject to the exclusive jurisdiction of the courts of Bangladesh.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Company: Heavy Equipment Bangladesh

Website: https://heavyequipment.bd/

Phone: +88 01786 183812

Email: info@heavyequipment.bd